Policies, Returns, Warranties, Shipping and Delivery

Salon Essentials may accept returns for credit or replacement within 14 days of purchase as per the following terms:

Returns & Credits

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@salonessentials.com.au. Please note that returns will need to be sent to an address provided in the refund if a return is required.  This address may vary depending on the product purchased and your state/territory

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@salonessentials.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or haircare products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fee

A 20% restocking fee applies to all returns.  Cost of freight from original order is non refundable post shipment.  Buyer must return all items for a refund at their cost(s)

Seller Error

If the return and credit is based on a seller error then costs and associated costs will be incurred at Salon Essentials cost(s)

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@adeptsalonessentials.com.au.

  • Salon Essentials is not under any duty to accept products returned by the buyer, if the product is opened or used, or due to health regulations.
  • Products can only be exchanged or credited, after the buyer has contacted  Salon Essentials and obtained authorisation, the cost of freight for any return is to be paid by the buyer and is not refundable.
  • Salon Essentials WILL NOT accept returns without copies of original Documents for Purchases from our online store, plus confirmation of authorization for goods to be returned.
  • All orders with missing or damaged goods need to be photographed, including packing slip and postal packaging.  Please send to info@salonessentials.com.au  for management to review.

Shipping and Delivery

Here at Salon Essentials, we strive to provide our customers with quick and reliable delivery of product. All orders will be dispatched with Australia Post, and tracking numbers can be provided.

All standard orders placed will be prepared and packaged within 1- 2 business working days except when stock is unavailable. We pride ourselves on our speedy service so to make sure you get your items as soon as possible, we may post each item separately.

Please allow 2-5 business days for shipping.

For Express shipping all express orders received before 2pm will be shipped on next business day (1 day)   The transit may vary depending on your location, but all parcels generally received 1-4 business days from shipping.

Cost of shipping varies based on size and weight and distance, but on average shipments start at $8.95 for standard service, $12.95 for express and free if total purchase price is over $150

*** EXCEPT if the total package/packages weight exceeds 3kg, then added postage fees are applicable and calculated at checkout.

Privacy Policy

By accessing and using salonessentials.com.au, you consent to our privacy policy.

What information do we collect, and what is it used for?
Salon Essentials collect general personal information from customers when they subscribe to our newsletter, and/or place and order with us.
This information can include your Full Name, Email, Contact # Home Address and/or your personal interests e.g. product preferences. This information is used solely to:
– Complete an order and assist the delivery of product to customer.
– To personalise and improve customer experience.
– To address feedback.
– To send regular emails updating you on our latest products and/or specials.

How do we protect and secure your information?
All information provided to Salon Essentials is stored in our secure database.
We support the privacy of all customers and therefore do not sell, trade or share any personal information to outside parties.

Reservation of rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our Website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights

Disclaimers

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
    2.limit or exclude our or your liability for fraud or fraudulent misrepresentation;
    3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
    4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Licence

Unless otherwise stated, Salon Essentials and/or it’s licensors own the intellectual property rights for all material on Salon Essentials. All intellectual property rights are reserved. You may view and/or print pages from https://salonessentials.com.au for your own personal use subject to restrictions set in these terms and conditions.

You must not:
1. Republish material from https://salonessentials.com.au
2. Sell, rent or sub-license material from https://salonessentials.com.au
3. Reproduce, duplicate or copy material from https://salonessentials.com.au

Redistribute content from Salon Essentials (unless content is specifically made for redistribution).

Any sale can be cancelled and refunded if a technical error is incurred or at the discretion of Salon Essentials.